Payment Authorization, Saved Card & Incidentals Terms

01

Card Processing by Stripe

Card payments and refunds for reservations are processed by Stripe, Inc., our payment processor. Your reservation is sold by Glamp Island, LLC, and Stripe provides card payment processing services for the transaction.

Stripe receives your card data directly through its secure forms; Glamp Island, LLC does not store raw card numbers on its own systems. Stripe’s own terms and privacy notice apply to its processing of card data.

The charge descriptor on your card statement appears as a Glamp Island identifier.

02

Authorized Uses of Your Payment Method on File

By completing your reservation, you authorize Glamp Island, LLC, through Stripe, to keep your payment method on file and to charge that payment method for:

• the scheduled remaining balance for your reservation;
• approved reservation charges that you authorize as part of your stay;
• unpaid checkout balances at the end of your stay;
• unpaid incidentals associated with your reservation; and
• damage to the Property, its furnishings, fixtures, or equipment caused by you or members of your party during your stay, beyond normal wear and tear.

The same payment method is used to deliver any refund under these Terms back to the original payment method.

Each authorized use is described in further detail in the sections below. Before charging the payment method on file for damage or for any disputed incidental, Glamp Island, LLC will provide an itemized statement under Section 10. We do not maintain a recurring subscription or membership on your card.

03

Deposit Due Now

When you complete a reservation under the deposit and balance model, a deposit equal to 25% of the total stay cost is charged at the moment of booking. You will receive an email confirmation of the deposit and a record of the booking.

04

Balance Charged 60 Days Before Arrival

The remaining 75% balance is automatically charged to the same payment method used for the deposit, 60 days before your reserved arrival date. You will receive an email reminder approximately five days before the balance charge runs.

The balance charge is an off-session charge as defined by applicable payment-card scheme rules and is authorized under Section 2.

You may update your payment method, request a date change, or initiate cancellation through your secure Manage Reservation link before the balance is charged.

05

Admin-Hold Payment Options

If our team creates a reservation hold on your behalf and emails you a secure Pay Now link, the payment options at Pay Now are:

• Deposit now, balance later — 25% deposit confirms the reservation; the remaining 75% auto-charges 60 days before arrival under the same terms as Section 4.
• Full payment now — the full stay amount is charged at Pay Now; no balance charge is scheduled.

You will see which option applies before you complete payment.

06

Approved Reservation Charges

In addition to the deposit, balance, and any full-payment charge, Glamp Island, LLC may charge the payment method on file for charges you expressly approve as part of your reservation — for example, upgrades, additional services, or other items you authorize in writing or through your Manage Reservation portal. Each approved charge is documented on your reservation record and reflected on your receipt.

07

Unpaid Checkout Balances

If you depart the Property with any unpaid amount associated with your reservation — for example, an outstanding item on your folio, an unsettled service charge, or any reservation charge that was approved but not yet collected — you authorize Glamp Island, LLC to charge the payment method on file for the unpaid balance. We will send a final reservation receipt by email reflecting any such charge.

08

Unpaid Incidentals

You authorize Glamp Island, LLC to charge the payment method on file for unpaid incidentals associated with your reservation, such as room-charged items, food and beverage charges, or other on-Property charges that you incurred but did not settle before departure. Before charging the payment method on file for any disputed incidental, Glamp Island, LLC will provide an itemized statement under Section 10.

09

Damage Charges

You authorize Glamp Island, LLC to charge the payment method on file for damage to the Property, its furnishings, fixtures, or equipment caused by you or members of your party during your stay, beyond normal wear and tear. Before charging the payment method on file for damage, Glamp Island, LLC will provide an itemized statement under Section 10 and a reasonable opportunity to respond, except where the nature of the damage requires immediate remediation.

10

Itemized Statement Before Damage or Disputed Incidental Charge

For any charge under Section 8 (Unpaid Incidentals — disputed item) or Section 9 (Damage Charges), Glamp Island, LLC will email you an itemized statement that describes:

• the items being charged for;
• the amount; and
• the date the charge is scheduled to be processed.

The itemized statement is sent to the contact information on your reservation. You will have a reasonable opportunity to respond before the charge is processed, except where damage requires immediate remediation.

11

Failed Payment Handling

If a scheduled charge fails (insufficient funds, expired card, declined by issuer), we will:

• Email you with a Stripe-hosted recovery link to update your card or retry payment.
• Hold the affected reservation balance in a recovery state for a reasonable window so you can resolve the failure.
• If we are unable to collect the balance within the recovery window, we may cancel the reservation; in that case the deposit is treated under the cancellation tier applicable on the date we cancel.

For unpaid checkout balances, unpaid incidentals, or damage charges that fail to process, we may attempt collection through reasonable means, including additional retries or written notice using the contact information on your reservation.

12

Updating Your Payment Method

You are responsible for keeping a current, valid payment method on file with Glamp Island, LLC through your Manage Reservation link. Updates take effect for the next scheduled or authorized charge.

If your card is replaced, expired, or cancelled between booking and a scheduled charge, please update your payment method as soon as possible to avoid a failed payment and any downstream consequence under Section 11.

13

Refunds to Original Payment Method

Approved refunds are returned to the original payment method through Stripe. Refunds typically appear on your statement within 5 to 10 business days depending on your card issuer. We cannot redirect a refund to a different card or bank account.

If your card has been replaced or cancelled between booking and refund, your card issuer typically handles delivery to a replacement card or by other means available to the issuer.

14

No Membership or Subscription

Your saved payment method is used only for the authorized uses described in these Terms. We do not maintain a recurring subscription or membership on your card. There is no automatic renewal of any kind.

15

Taxes and Fees

Pricing displayed at checkout reflects the total cost of your reservation. Any applicable taxes, fees, or mandatory charges are shown before payment and included in the displayed reservation total. Receipts or invoices may separately identify taxes, fees, or required details as required by applicable law.

16

Receipts and Records

You will receive an email receipt for each charge (deposit, balance, approved reservation charge, unpaid checkout balance, incidental, damage, or refund). Your Manage Reservation portal also surfaces the current payment status of your reservation.

17

Dispute Prevention and Contact

If you have a question about a charge, contact us at hello@glampisland.com before opening a dispute with your card issuer. Most billing concerns are resolved directly within a business day. Stripe’s chargeback rules apply if a dispute is opened.

18

Contact

Glamp Island, LLC · hello@glampisland.com